As the use of more and more sophisticated technology by emergency services organisations continues to increase, consideration of the support, maintenance and security of these technology solutions becomes vital. This presentation will explore the options available to support technology, across a spectrum ranging from a simple call-out services through to a complete ICT manage service.  It will discuss how support can be tailored to unique organisational requirements, from a single service package for specific project through to an entire digital transformation project and will reference Telent’s work with public safety organisations across the UK and Ireland.